Montserrat Barros

Part of what characterizes The Alest Hotel is the distinctive service it offers. Montserrat Barros, founder of the hospitality firm Hospitality & Butler, is the main figure in charge of our signature personalized, exquisite service, within a “home to home” framework, which means “leaving home to feel at home.”

Hospitality & Butler, the Mexico and Latin America representative of the British Butler Institute, is a company dedicated to advising, training, and education at the highest level for hospitality and butler services. She has provided consulting and training services in numerous countries to hotels and properties that have received global awards.

This is why, from the moment we welcome guests to the time we bid them farewell, including every moment of their stay on the property, they can be sure that they will receive the best service and a first-rate experience. “We have paid great attention to every last detail. For example, we offer suitcase packing and unpacking services and can set up special celebrations, in-room massage sessions, or a unique wellness experience with aromatherapy, music, and relaxing teas. We have a dedicated concierge team and luxury transportation exclusively for our guests”, points out Montserrat, who through Hospitality & Butler seeks to anticipate guest preferences and generate her inimitable “wow” factor.

Monserrat Barros, who has been part of the jury for Travel + Leisure magazine’s Hotel Awards and Quien's BestMex roundup, says, “Excellence is doing ordinary things extraordinarily well.” That is what she does, and this is clear from the moment one sets foot on the property.